Terms of Service

Last updated: September 7, 2026

Welcome to JollyLights™.

These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any purchases made through our store.

By visiting our website, placing an order, or using any part of our Services, you agree to these Terms.

If you do not agree with these Terms, please do not use our Services.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.

You may not use our products, website, or Services for any unlawful or unauthorized purpose.

You may not attempt to interfere with, damage, disrupt, or gain unauthorized access to our website, systems, checkout, payment processing, or customer accounts.

2. Product Information

We make reasonable efforts to display product descriptions, images, dimensions, colors, features, and other information as accurately as possible.

However, slight differences may occur due to:

• Screen and display settings
• Lighting conditions
• Manufacturing variations
• Handmade or decorative details
• Photography and editing
• Product updates or production changes

Minor variations that do not materially change the product’s intended function or overall design are not considered defects.

Customers are responsible for reviewing all product information, selected variants, dimensions, and specifications before purchasing.

3. Promotional & AI-Enhanced Content

Some promotional images, videos, advertisements, or website content may contain:

• Edited imagery
• Enhanced lighting or effects
• Staged environments
• AI-generated or AI-enhanced visual elements

These materials are intended to demonstrate the general appearance, concept, atmosphere, or use of the product.

Actual product appearance, size, decorative details, lighting effects, proportions, and surrounding environment may vary.

The product delivered will correspond to the selected variant and the specifications provided on the product page.

4. Pricing

All prices are displayed in the currency shown at checkout.

We reserve the right to:

• Change prices at any time
• Modify promotions or discounts
• End sales without prior notice
• Correct pricing errors

If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and issue a refund.

5. Orders

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud
• Payment issues
• Pricing errors
• Inventory errors
• Abuse of promotions
• Excessive or suspicious order activity
• Violation of these Terms

If we cancel an order after payment has been successfully processed, the applicable payment amount will be refunded.

6. Order Processing

Orders generally require approximately 1–3 business days for processing before shipment.

Processing times are estimates and may be affected by:

• High order volume
• Holiday demand
• Inventory availability
• Fulfillment delays
• Carrier delays
• Events outside our reasonable control

Once an order enters processing or fulfillment, we may no longer be able to cancel or modify it.

7. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed delivery dates.

Typical delivery may take approximately 8–14 days, depending on destination, carrier performance, customs, seasonal demand, and other factors.

JollyLights™ is not responsible for reasonable delays caused by shipping carriers, customs authorities, weather, incorrect customer information, or other circumstances outside our control.

Tracking information will be provided when available.

8. Shipping Information

Customers are responsible for entering a complete and accurate shipping address.

JollyLights™ is not responsible for orders delayed, lost, returned, or delivered incorrectly because of:

• Incorrect addresses
• Missing apartment or unit numbers
• Incorrect postal codes
• Incorrect contact details
• Failure to collect the package
• Failure to accept delivery

If a package is returned because of incorrect customer-provided information, additional shipping fees may apply before reshipment.

9. Packages Marked as Delivered

If carrier tracking shows that an order was delivered to the address provided at checkout, the order will generally be considered delivered.

If you cannot locate your package, please first check:

• Around your property
• With household members
• With neighbors
• With building management
• With the local carrier

We may assist with a carrier investigation where appropriate.

A “Delivered” tracking status does not automatically qualify an order for a refund or replacement.

10. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

By placing an order, you agree to review and follow that policy.

Return requests must generally be submitted within 14 days of confirmed delivery, subject to the eligibility requirements stated in our Return & Refund Policy.

11. Damaged or Incorrect Products

If your item arrives damaged, defective, or incorrect, you should contact us within 48 hours of delivery.

We may require:

• Order number
• Photos of the product
• Photos of packaging
• Video evidence where appropriate
• A description of the issue

Submitting a claim does not automatically guarantee a refund.

Depending on the circumstances, we may provide a replacement, partial refund, full refund, or other appropriate resolution.

12. Chargebacks & Payment Disputes

We encourage customers to contact us first if there is an issue with an order.

If a payment dispute or chargeback is submitted, JollyLights™ may provide relevant documentation to the payment provider, including:

• Order records
• Checkout information
• Tracking and delivery confirmation
• Customer communications
• Product information
• Store policies
• Refund or replacement records

Submitting a chargeback does not automatically override our policies or these Terms.

13. Fraud & Abuse

We reserve the right to investigate and reject claims involving suspected:

• Fraud
• False damage reports
• Altered or misleading evidence
• Repeated suspicious refund claims
• Chargeback abuse
• Misuse of promotions or discounts
• Unauthorized payment methods

Additional verification may be requested where reasonably necessary.

14. Intellectual Property

All content on the JollyLights™ website, including:

• Brand names
• Logos
• Product images
• Graphics
• Text
• Design elements
• Videos
• Marketing content

is owned by or licensed to JollyLights™ unless otherwise stated.

You may not reproduce, copy, distribute, sell, modify, or commercially use our content without permission.

15. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, shipping carriers, analytics services, and other service providers.

We are not responsible for the independent actions, policies, outages, errors, or practices of third-party services outside our reasonable control.

16. Reviews & User Content

If you submit reviews, photos, videos, comments, or other content to JollyLights™, you confirm that:

• The content is yours or you have permission to submit it
• The content is truthful to the best of your knowledge
• It does not violate another person’s rights
• It does not contain unlawful, abusive, or harmful material

Where permitted, you grant JollyLights™ a non-exclusive right to use submitted content for customer support, marketing, website display, and promotional purposes.

17. Limitation of Liability

To the maximum extent permitted by applicable law, JollyLights™ will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded under applicable consumer law.

18. Indemnification

To the extent permitted by law, you agree not to hold JollyLights™ responsible for losses resulting from your misuse of our products, violation of these Terms, or unlawful use of our Services.

19. Changes to These Terms

We may update these Terms from time to time to reflect:

• Business changes
• Product changes
• Operational updates
• Legal requirements
• Security or fraud-prevention measures

The updated version will be posted on our website with a revised “Last updated” date.

Continued use of our Services after an update constitutes acceptance of the revised Terms where permitted by law.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

21. Entire Agreement

These Terms, together with our:

• Return & Refund Policy
• Privacy Policy
• Shipping Policy
• Other posted store policies

constitute the agreement between you and JollyLights™ regarding use of our Services.

22. Contact Information

Questions regarding these Terms of Service can be sent to:

📧 JollyLights.store@outlook.com

JollyLights™ Customer Support