Refund policy

🔒 Return & Refund Policy

📦 We accept return requests within 14 days of confirmed delivery.

To be eligible for a return, the item must be:

  • Unused and uninstalled
  • In its original condition
  • Returned with all original parts, accessories, and packaging
  • Accompanied by your order number or proof of purchase

Items that show signs of use, installation, modification, misuse, or damage after delivery may not be eligible for a refund.

⚠️ Product Appearance & Variations

Due to lighting, display settings, manufacturing, and decorative details, slight variations in color, finish, shape, size, or appearance may occur.

Minor variations that do not materially affect the product’s function or overall design are not considered defects.

Please review all product photos, descriptions, dimensions, and variant information carefully before placing your order.

🎥 Promotional & AI-Enhanced Content

Some promotional images or videos may include enhanced, edited, staged, or AI-generated visual elements for presentation purposes.

Actual product appearance, proportions, lighting effects, decorative details, and surrounding environment may vary slightly from promotional content.

The product you receive will correspond to the selected style and the product specifications shown on the product page.

📦 Packaging Damage

Shipping boxes and outer packaging may experience dents, scratches, compression, or other minor damage during transit.

Damage to outer packaging alone does not qualify for a refund or replacement if the product itself arrives in proper condition.

🚚 Return Shipping

For standard returns, change-of-mind returns, or accidental purchases, the customer is responsible for return shipping costs.

Return shipping may be covered when the item received is confirmed to be:

  • Defective
  • Incorrect
  • Materially damaged upon arrival

Please contact us before returning any item. Unauthorized returns may not be accepted.

❌ We Do Not Accept Returns or Refunds For

  • Used or installed products
  • Items damaged after delivery
  • Items altered or modified by the customer
  • Products returned without required parts or accessories
  • Claims based solely on personal preference when the product materially matches the description
  • Minor cosmetic differences that do not affect functionality
  • Damage caused by improper installation, misuse, or handling
  • Returns requested outside the applicable return period

📦 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of confirmed delivery.

To review your claim, we may require:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping packaging
  • A clear video showing the defect or damage, where applicable
  • A brief description of the issue

Claims submitted after 48 hours may be harder to verify and may not qualify for expedited damage resolution.

🔍 Claim Review

Submitting a claim does not automatically guarantee a refund.

We reserve the right, where permitted by applicable law, to:

  • Request additional evidence
  • Offer troubleshooting where appropriate
  • Provide a replacement
  • Offer a partial refund
  • Approve a full refund
  • Deny claims where sufficient evidence is not provided or where the issue resulted from misuse, installation, or post-delivery damage

💳 Refunds

Approved refunds are issued to the original payment method.

Refunds are normally processed after the returned item has been received and inspected.

Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear.

📍 Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delivery issues caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect contact information
  • Failure to collect or accept a delivery

Additional shipping fees may apply if an order must be resent.

📦 Orders Marked as Delivered

If carrier tracking confirms delivery, the package will be considered delivered.

If you cannot locate your package, please check with household members, neighbors, your property, and the local carrier.

A tracking status of Delivered does not automatically qualify an order for a refund or replacement.

✅ Agreement

By placing an order with JollyLights™, you confirm that you have reviewed the product description, dimensions, images, selected variant, shipping information, and this Return & Refund Policy.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.