Shipping policy
📦 Shipping Policy
Last updated: September 7, 2026
Thank you for shopping with JollyLights™. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
⏳ Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Processing time may be longer during:
- Holiday periods
- High-volume sales
- Product launches
- Inventory updates
- Unexpected fulfillment delays
Processing time is separate from delivery time.
Once your order enters processing or fulfillment, we may no longer be able to cancel or modify it.
🚚 Estimated Delivery Time
After processing, estimated delivery is approximately:
8–14 days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Destination
- Shipping carrier
- Local delivery conditions
- Holiday demand
- Weather
- Customs processing
- Carrier disruptions
- Other circumstances outside our reasonable control
📍 Tracking Information
Once your order ships, tracking information will be provided when available.
Please allow some time for tracking updates to appear after your shipping confirmation is sent.
Tracking scans may occasionally be delayed even while your package is moving through the carrier network.
🏠 Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Contact information
JollyLights™ is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
If you notice an error, contact us immediately at:
We will try to help, but address changes cannot be guaranteed once fulfillment has begun.
📦 Incorrect Address / Returned to Sender
If a package is returned because of:
- An incorrect address
- Missing apartment information
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
the customer may be responsible for any additional shipping costs required to resend the order.
If a refund is approved instead of reshipment, applicable original or return shipping costs may be deducted where permitted by law.
✅ Orders Marked as Delivered
If tracking information confirms that an order was delivered to the address provided at checkout, the package will generally be considered delivered.
If you cannot locate your package, please check:
- Around your property
- With household members
- With neighbors
- With building management or reception
- With the local carrier
Please contact us if you still cannot locate the order.
We may assist with a carrier investigation where appropriate, but a Delivered tracking status does not automatically qualify an order for a refund or replacement.
⚠️ Lost Packages
If tracking has not updated for an unusually long period or the carrier confirms that the shipment has been lost, please contact us.
We may require:
- Your order number
- Shipping information
- Tracking details
- Confirmation from the carrier, where applicable
Once the situation has been reviewed, we may offer an appropriate resolution, including a replacement or refund where required.
📦 Damaged Packages
Outer packaging may occasionally experience dents, scratches, compression, or other cosmetic damage during shipping.
Minor damage to the shipping box alone does not qualify for a refund or replacement when the product inside is undamaged and fully functional.
If the actual product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos or videos of the product
- Photos of the packaging
- A description of the issue
Damaged-item claims are handled according to our Return & Refund Policy.
🌎 International Orders
For international shipments, delivery times may be affected by customs inspections, local postal services, import procedures, or other country-specific requirements.
Customers are responsible for providing any information required by local customs authorities.
Where applicable, import duties, taxes, or customs fees may be the responsibility of the customer unless otherwise stated at checkout.
🕒 Shipping Delays
While we work to get every JollyLights™ order delivered as quickly as possible, occasional delays can occur.
JollyLights™ is not responsible for reasonable delays caused by events outside our direct control, including:
- Carrier delays
- Severe weather
- Customs delays
- Transportation disruptions
- Natural disasters
- Holiday volume
- Government restrictions
- Incorrect customer-provided shipping information
A shipping delay alone does not automatically qualify an order for cancellation or refund while the package remains actively in transit.
📬 Refused or Unclaimed Deliveries
Orders that are refused, left unclaimed, or returned to sender may only be considered for a refund after the package is received and inspected.
Original shipping costs, return-to-sender charges, or other carrier fees may be deducted from the refund where permitted.
🎄 Holiday Shipping
During peak Christmas shopping periods, carriers and fulfillment centers may experience higher-than-normal volume.
We recommend placing holiday orders early, as we cannot guarantee arrival by a specific holiday or event date unless explicitly stated on the product page or at checkout.
📧 Contact Us
If you have questions regarding your shipment, tracking information, or delivery, please contact:
Please include your order number so we can locate your order faster.
JollyLights™ Customer Support